FAQ

Please rest assured that we are legally registered as a private company and have received business license in China.

Our products are in high quality compared with many rivals. We pay much attention to our customers' shopping experience. We will always put it on our priority.

Most photos are shot by our own photographer, and only a few of them are from magazines.

The size chart maybe different due to different items, therefore we suggest you to check the individual measurement size chart under the detail description, then you will know if it fits you.

If your order exceeds $100, you can use a 20% discount coupon, which can be added to the order.

We accept Paypal, Visa & Master Credit Cards, UnionPay, iDEAL, Shop Pay, Apple Pay, and Google Pay. The Paypal is highly recommend.

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at ynique.com to purchase items by Credit Card, Debit Card, or E-Check (i.e. using your regular Bank Account). ynique.com cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

Yes, of course. For your convenience, we also accept the following payment methods: Visa & Master Credit Cards, UnionPay, iDEAL, Shop Pay, Apple Pay, and Google Pay. Please contact support@ynique.com with your request or sales enquiry. We will respond to your email query within 1 working day.

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.

Once your payment has been received, we will send you a notification email to inform you about the order.

We have USPS, UPS, EMS, DHL, FedEx, Postal Service, etc.

It depends on the weight of the package and the shipping method you choose. You can click the "add to cart" button on the products page, and the system will automatically calculate it for you.

No, we are factory offer wholesale business & drop-shipping, we do not offer free shipping. You can select any shipping method available.

If the item is in stock, we will ship it out within 2 working days. If not, we may need 1-7 days to prepare for that.

It depends on the shipping method you choose.

1. To initiate a return, please contact with sales manager within 3 days. 2. Items must be unworn and unwashed, undamaged, unaltered. 2. Lingerie or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. 3. Any returns must be made at your own cost, after return, please write tracking number and website to sales manager. 4. Generally, we will refund within 7 business days after receive return items. Please note that you will still be responsible for any return shipping fees, actual shipping charges and tax for return. Note: Please don't return goods to the sender address on the package. It is not a return address. Please contact with sales manager to get a return address.

1.If you have received a damaged or defective item, please contact with sales manager within 3 days to inform us of the issue. 2. You must add the photo or video of damage/defect item in email. 3. After confirming that the product has quality defects, we will arrange the refund to your original payment method or your ynique account balance without return damaged or defective item. 4. Generally, it will takes 3-5 business days for corfirm and refund. Note: If we have not receive message or e-mail within 3 days after you receive the parcel, it will no longer qualify for a refund. We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.